If you have a warranty claim, please contact Usonia Member Team who assist you, as they are near you and familiar with your purchase and/or project. Please provide us with the serial number found on your Usonia window or door products.

If you purchased Usonia products through a builder or a remodeler, you may need to contact them first to know with whom they placed your product order. If you cannot determine the name of the retailer or distributor, search call 1-800-000-0000.

The retailer’s service representative will help diagnose the problem and determine if the parts are covered under warranty. If repair or replacement of materials is required, there may be charges for parts or labor.

If after 5 days, we haven't responded to your claim, please send a written notice to:

USONIA WARRANTY DEPARTMENT
PO BOX 100 - KN 00000

Please include the following information in your letter:
 

• Your name

• Your address

• Day-time phone number, including area code

• Date you purchased your product

• Marvin serial number

• The name of the saleman/woman from whom you purchased our products

• Specific description of problem

• Action that you've taken or contact you've made with your local retailer or distributor
   

Once we receive your letter, Usonia will respond to your claim within two working days.